I have previously advised against implementing personality profiling as part of patient communication in the dental practice. Not because...

How easy is it for your patients to do business with you? This week's post is about how we sometimes forget what makes visiting us easier...

This is a basic requirement for providing good and reliable service. We work in a dental clinic - but how often do we smile ourselves?...

All the employees I talk to in the dental industry believe themselves they provide excellent customer service. My contention is that most...