Personality test - communication
I have previously advised against implementing personality profiling as part of patient communication in the dental practice. Not because...
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Jesper Hatt
Nov 6, 20215 min read
Do you make it easy?
How easy is it for your patients to do business with you? This week's post is about how we sometimes forget what makes visiting us easier...
Jesper Hatt
Oct 30, 20215 min read
Smile - it affects your surroundings
This is a basic requirement for providing good and reliable service. We work in a dental clinic - but how often do we smile ourselves?...
Jesper Hatt
Oct 21, 20216 min read
Does your dental clinic provide a good customer service?
All the employees I talk to in the dental industry believe themselves they provide excellent customer service. My contention is that most...
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