Identification of all contact points in your dental practice
 

See each contact point through the eyes of the patients:

• Appearance and feel of the practice
   

• The principles that affect patients at each contact point
   

• Communication rehearsed and tested by each team member
   

• Systems consistently creating amazing patient experiences - regardless of team composition
   

• Creating a checklist to ensure that everyone in the team is aware of the systems and expected communication for each point of contact.
   

• Hatt Consulting's communication techniques in treatment rooms, to up build trust in every patient.
   

Delegate tasks and actions