Service with a smile

This year's event for the entire dental team.

 

Even if you are a professional - you still need to practice - and get new inspiration - that's what this workshop is all about. Tips, tricks and ideas, for those who deliver top quality every day - and are always on the lookout for new inspiration!

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Description of the workshop

 

Entering the dentist's office certainly doesn't have to be an exciting experience - but it can easily be..... whether you're a manager or an employee - you decide what your patients think... You represent the brand - and that in itself is a powerful position.

 

Help shape a future where you don't have to worry about competitors, red tape, lawsuits and a squeezed economy.

 

Great service reduces patients' price sensitivity and desire to complain. In other words, it's good business.

 

Course content:

  • What is good service?

  • The difference between high and low levels of service

  • Expectations and experiences

  • Service in a way that everyone can understand

  • Acknowledging communication

  • Difficult customers

  • Service in practice

 

We work with short presentations, tasks and practical exercises.

 

Hanne:

"Here's a practical toolkit everyone can use Monday morning. We speak a common language - and have a good laugh. In the toolbox you will find the mental mars bar, positive stepping stones, the Hjorting model and many more."

 

Jesper:

"From the phone to the surgery and back to the reception, everything matters. Phrases like: "I'll think about it" are not heard so often anymore when you work with the principles of this workshop."

 

Teachers:

Hanne Boutrup:

My particular strength is my ability to excite and involve people in a process - and get them to work together, towards common goals.

Since 1993 I have worked internationally - in Europe, Asia, the USA - and most recently as Communication Director at the LEGO Group.

Read more about Hanne here.

 

Jesper Hatt DDS

I advise and teach all dental practice team groups in patient communication and practice optimisation.

Since 2012, I have been advising dentists and the dental industry in 12 different countries.

Read more about Jesper here.

Your investment:  

Course fee, materials, morning snacks, lunch, coffee & cake, non-alcoholic drinks.

All inclusive per participant: 2950,- dkr.

 

 

Time and place:

Aarhus, October 20th.: 

Comwell Århus, Værkmestergade 2, 8000 Aarhus C

We look forward to seeing you