Service with a smile
This year's event for the entire dental team.
Even if you are a professional - you still need to practice - and get new inspiration - that's what this workshop is all about. Tips, tricks and ideas, for those who deliver top quality every day - and are always on the lookout for new inspiration!
Description of the workshop
Entering the dentist's office certainly doesn't have to be an exciting experience - but it can easily be..... whether you're a manager or an employee - you decide what your patients think... You represent the brand - and that in itself is a powerful position.
Help shape a future where you don't have to worry about competitors, red tape, lawsuits and a squeezed economy.
Great service reduces patients' price sensitivity and desire to complain. In other words, it's good business.
What is good service?
The difference between high and low levels of service
Expectations and experiences
Service in a way that everyone can understand
Service in practice
We work with short presentations, tasks and practical exercises.
"Here's a practical toolkit everyone can use Monday morning. We speak a common language - and have a good laugh. In the toolbox you will find the mental mars bar, positive stepping stones, the Hjorting model and many more."
"From the phone to the surgery and back to the reception, everything matters. Phrases like: "I'll think about it" are not heard so often anymore when you work with the principles of this workshop."
My particular strength is my ability to excite and involve people in a process - and get them to work together, towards common goals.
Since 1993 I have worked internationally - in Europe, Asia, the USA - and most recently as Communication Director at the LEGO Group.
I advise and teach all dental practice team groups in patient communication and practice optimisation.
Since 2012, I have been advising dentists and the dental industry in 12 different countries.
Course fee, materials, morning snacks, lunch, coffee & cake, non-alcoholic drinks.
All inclusive per participant: 2950,- dkr.
Time and place:
Aarhus, October 20th.:
Comwell Århus, Værkmestergade 2, 8000 Aarhus C